Open seat · Production · Branson, MO
Service & Warranty Tech
Take care of every homeowner after the job: fast visits, repairs done right the first time, and a customer who'd hire us again.
- Pay
- $38k to $46k a year, by tier
- Type
- Full time · Overtime-eligible
- Reports to
- Field Manager
- Vehicle
- Dedicated company vehicle
Why this seat exists
What a great Service & Warranty Tech does here.
The Service & Warranty Tech takes care of every homeowner after the job: fast visits, repairs done right the first time, and a customer who'd hire us again.
- Reports to
- Field Manager (the Production Manager, General Manager or Owner until those seats are hired)
- Works most with
- Receivables & Warranty Admin, Production Coordinator, Superintendents
- Hours
- 7:00 AM to 4:30 PM, Monday to Friday; same-day emergency leaks when on call
Success looks like
- 90% of service requests booked within 2 business days.
- 80% resolved within 10 days.
- 85% fixed the first time, with no new request within 30 days.
A day in this seat
Your daily schedule.
- 6:45 AMService board: urgent requests first, then today's visits.
- 7:15 AMProduction huddle.
- 7:45 AM to 3:30 PMVisits: the Warranty Inspection form inspection, the repair, the Warranty Resolved form.
- 3:30 PMTriage new requests and book them; ask the Production Coordinator for any parts.
- 4:15 PMEvery request has a booked visit, and zero overdue tasks.
The rhythm
Your week, month and quarter.
- Tuesday
- One-on-one with the Field Manager
- Thursday
- Production meeting at 8:00 AM: callbacks and their causes
- Friday
- Restock the vehicle; your Friday vehicle check by 5:00 PM
- Monthly
- Callback causes to the Field Manager; vehicle walk-around
- Quarter end
- Tier review
The job, step by step
Exactly what this seat does.
This is the same step-by-step list that goes in the Service & Warranty Tech employment agreement, so there's never a question about what the job is.
01Triage (Service Request)
- Requests come from the website's service-request form, phone calls and Year-1 check-ins. The website form makes the Warranty job for you, linked to the homeowner's original job.
- Within 1 business hour, complete "Triage the service request and book the visit": call the homeowner, learn what's wrong, and ask for photos.
- Water coming in now: go the same day, or tarp it and protect the home the same day.
- Check the original job (Parent Job) for what we installed, the warranty, and the Superintendent.
- Book the visit within 2 business days and send the text.
- Move the job to Service Scheduled.
Done when: the visit is booked within 2 business days of the request.
02The visit (Service Scheduled)
- A text confirms the visit and a text reminds the homeowner the day before. Send them on time.
- On the visit day, complete Warranty Inspection: what you found, photos, and the cause.
- Covered by our workmanship warranty or the manufacturer's: fix it.
- Not covered: the Estimator prices it, and the homeowner signs before you do the work.
- Fix it on the first visit whenever you can, using the materials in your vehicle.
- Need parts: the Production Coordinator orders them that day, and you rebook within 5 business days.
- When the repair is done, complete Warranty Resolved with after photos. That moves the job to Resolved, and the Receivables & Warranty Admin handles the follow-up.
Done when: the Warranty Resolved form is submitted, ideally on the first visit, and within 10 days of the request.
03Root causes
- For every request on a job less than 90 days past its walkthrough, write the cause in the Warranty Inspection form (installation, material or damage) so the Field Manager can fix it at the source.
04Vehicle and materials
- Keep the vehicle stocked with common repair materials, restock every Friday, and log what you used on each job.
Pay, tiers and how you're measured
Earn the next tier with your numbers.
Tier 1 · start
$38k
Tier 2
$42k
Tier 3
$46k
You start at Tier 1 ($38k) unless your offer letter says otherwise. Hold the next tier's column for two quarters in a row, after six months in your tier, to earn it.
$38,000 to $46,000 per year, paid as a salary. This seat is overtime-eligible: every hour over 40 in a week is paid at time and a half. Nobody at Big Chief earns commission; the team shares in the profit together.
| KPI | How it's measured | Tier 1 · $38k | Tier 2 · $42k | Tier 3 · $46k |
|---|---|---|---|---|
| Scheduled fast | Service Request to Service Scheduled within 2 business days | 90% | 95% | 98% |
| Resolved fast | Service Request to Resolved within 10 days | 80% | 85% | 90% |
| Fixed first time | No new Service Request for the homeowner within 30 days of Resolved | 85% | 90% | 95% |
| Vehicle standard | Friday Vehicle Check done by the end of each Friday; no more than 1 miss a quarter (Company Vehicle Policy) | Pass | Pass | Pass |
Where this seat leads
Career path and your first 90 days.
Service & Warranty Tech → Superintendent → Field Manager.
Days 1 to 30
Ride with a Superintendent on service visits; learn the JobNimbus forms and our warranties; stock the vehicle; sign the vehicle driver agreement.
Days 31 to 60
Own every service request from triage to the Warranty Resolved form.
Days 61 to 90
On pace for every Tier 1 number.
Is this you?
Who does great in this seat.
This seat fits you if
- You like fixing things and making people happy
- You'd rather work on your own route than with a big crew
- You want a path to Superintendent
It isn't for you if
- You don't like surprises in your day
- You'd rather not be on call
What we look for
- Hands-on repair skills in roofing, gutters, siding or general repairs
- Comfortable on ladders and roofs, in any season
- Friendly and patient with homeowners
- Organized: every visit logged with photos
- Valid driver's license and a driving record we can insure
- Willing to take a turn on call for same-day emergency leaks
Not this seat's job
- Selling, pricing, or new installs.
Every seat at Big Chief owns its own work. Anything outside your seat goes to the seat that owns it.
Benefits
Taking care of the people who take care of homes.
A company vehicle
A dedicated, wrapped Big Chief vehicle for work and your commute, with fuel, insurance and maintenance covered, under the Company Vehicle Policy.
Paid time off
0 to 2 years of service: 15 days per year. 3 to 5 years: 18 days per year. 6 to 9 years: 21 days per year. 10 or more years: 26 days per year.
Christmas break
The company closes from Christmas Eve through New Year's Day, and it is paid for everyone.
TableRock Health
Big Chief pays 100% of a TableRock Health direct primary care membership for every employee, spouse and dependent.
401(k)
A 401(k) through our PEO, with a 100% match on the first 4% you save.
Life insurance and disability
Company-paid $50,000 life insurance and short-term disability.
Profit share
A quarterly share of profit above plan.
The Better Life Fund
After 90 days we contribute $500 per year, after 2 to 4 years $1,000 per year, and after 5 or more years $2,000 per year toward your goals.
Paid training
Paid training on every system and process in your seat, plus a written agreement that spells out the job.
How hiring works
Six steps, and you'll always know where you stand.
- 01
Apply
About 5 minutes. Tell us about you and the seat you want.
- 02
Fit Assessment
About 15 minutes on how you like to work. It helps us match you to the right seat, even if it's not the one you applied for.
- 03
Phone call
A short call to answer your questions and ours.
- 04
Interview
At our Branson office, with the seat's manager.
- 05
Ride-along or working interview
See the seat for real, and let us see you in it.
- 06
Offer and seat agreement
Your offer comes with the written agreement for your seat: duties, schedule, KPIs and pay tiers.
Ready?
Apply for Service & Warranty Tech.
About 5 minutes for the application, then the 15-minute Fit Assessment. Read this page first: the application asks about it.
Protect the house once. Enjoy it for good.
We have several payment options. Split your project into easy monthly payments, or do it now and pay later.
Every Free Estimate includes a gift card to both Texas Roadhouse and The Social Birdy.