Open seat · Sales · Branson, MO
Sales Manager
Build and run Big Chief's sales team so every Design Consultant hits the standard. A full-time coaching seat: ride-alongs, training, territories and the daily opportunity review.
- Pay
- $95k to $115k a year, by tier
- Type
- Full time · Exempt
- Reports to
- General Manager
- Vehicle
- Dedicated company vehicle
Why this seat exists
What a great Sales Manager does here.
The Sales Manager builds and runs the sales team so every Design Consultant hits standard. You manage full-time and don't carry a sales load, though you'll run appointments alongside reps to coach them.
- Reports to
- General Manager (the Owner until that seat is hired)
- Leads
- Every Design Consultant
- Works most with
- Inside Sales, the Estimator, the Marketing Manager
- Hours
- 8:00 AM meeting, then the office and ride-alongs; some evenings and Saturdays for appointments and training
Success looks like
- The team at or above the quarter's sold goal, at or above the margin target.
- At least 75% of Design Consultants meeting their Tier 1 numbers.
- New reps reaching Tier 1 within 3 quarters.
A day in this seat
Your daily schedule.
- 7:45 AMOpen the My Deals board for the whole team: today's appointments, proposals waiting in Ready to Present, and Proposal Sent jobs past day 8.
- 8:00 AMMorning meeting. You lead Wednesday training and Friday role play.
- 8:30 AM to 9:00 AMInside and outside sales review with Inside Sales and every rep: each open opportunity leaves with a dated next step in JobNimbus.
- 9:00 AM to 12:00 PMRide-alongs or coaching calls; check yesterday's Walk-Around form inspection forms for photos, measurements and the homeowner's wants and budget.
- 12:00 PMRead the Proposal Viewed alerts and step into any deal a rep asks for help on.
- 1:00 PM to 4:00 PMRecruiting, training prep, ride-alongs, and adjuster meetings on hard claims.
- 4:30 PMCheck every rep closed today's Walk-Around form and has no overdue tasks; look over RepCard door activity.
- 5:00 PMLeave with zero overdue tasks of your own.
The rhythm
Your week, month and quarter.
- Monday
- Sales and marketing meeting: bring lead needs by territory and rep calendar
- Tuesday
- 30-minute one-on-one with each Design Consultant on their Pulse scorecard
- Wednesday
- Lead sales training: objections, presentations, financing, product knowledge
- Thursday
- Production meeting: which customers are firm and which are flexible on dates
- Friday
- Lead role play; send the General Manager the weekly sales report; your Friday vehicle check
- Monthly
- Award the outside seller belt with the General Manager; review RepCard territories; recruiting pipeline; at least two ride-alongs with every rep
- Quarter end
- Tier reviews for every rep; enter New-rep ramp in Pulse; set each rep's sold goal from the next quarter's plan
The job, step by step
Exactly what this seat does.
This is the same step-by-step list that goes in the Sales Manager employment agreement, so there's never a question about what the job is.
01The daily opportunity review
- Before 8:30 AM, open My Deals and sort by status: Initial Inspection Set, Ready to Present, Proposal Sent, Signed, and on insurance jobs Inspection Set and Authorized (homeowner signed).
- With Inside Sales and each rep, go job by job. Every job leaves with a next step and a date written in a JobNimbus task.
- Ready to Present for more than 3 days: the presentation gets booked today.
- Proposal Sent past day 14 with no decision date: Inside Sales moves it to Nurture with the reason in a note.
- Write one coaching point per rep from the review into your one-on-one notes.
Done when: every open job on My Deals has a dated next step by 9:00 AM.
02Coaching and ride-alongs
- Ride along on at least two appointments a month with every rep, and weekly with any rep below Tier 1.
- Score each ride-along against the Walk-Around form and the trade form (the trade checklists): photos and video of every elevation, measurements, the homeowner's wants and budget, financing offered at the table.
- Give the rep three written points within 24 hours: one to keep doing, one to fix, one to practice in Friday role play.
- Check every the Walk-Around form a rep submitted yesterday. Incomplete: send it back to the rep that morning.
03Margin and pricing
- Every Monday, review margin sold on every job signed last week in Pulse.
- A job under the margin floor without sign-off: talk to the rep that day, and write the cause on the job.
- Approve price changes only inside your decision rights.
04RepCard territories
- When a job reaches Signed or Authorized (homeowner signed), complete the "Draw the RepCard territory" task within 1 business day: a 1-mile territory around the job for the rep who sold it.
- Settle territory overlaps the same day, and write the decision in RepCard.
05Lead distribution
- Set the rules Inside Sales uses to assign inbound leads: by territory, then by calendar; self-generated, referral and past-customer leads stay with their rep.
- Settle any assignment dispute the same day. The rule decides, not who asked first.
06Recruiting and ramping reps
- Keep at least two qualified Design Consultant candidates in the pipeline at all times.
- Interview, run DISC, and recommend the hire to the General Manager.
- A new rep's first 30 days: two weeks riding along, then running appointments with you in the room, then alone with weekly ride-alongs.
- Track each new rep's quarters to Tier 1, and enter New-rep ramp in Pulse at quarter end.
07Training
- Publish next Wednesday's training topic by Friday, from that week's lost deals and objections.
- Friday role play: every rep runs one presentation and one objection, and gets scored.
- Teach the products and options so reps present them the same way. Customers never see the internal option names.
08Insurance jobs
- Help reps on hard adjuster meetings, and make sure the insurance inspection form photos and measurements are complete before the meeting.
- On Carrier Approved jobs, make sure the signing visit Inside Sales books happens within 2 business days, with the rep there.
09Weekly report
- Every Friday by 3:00 PM, send the General Manager: sold this week and quarter to date vs. goal, each rep's close rate, average ticket and margin sold, inspections run, ride-alongs done, and the top lost-deal reasons.
Pay, tiers and how you're measured
Earn the next tier with your numbers.
Tier 1 · start
$95k
Tier 2
$105k
Tier 3
$115k
You start at Tier 1 ($95k) unless your offer letter says otherwise. Hold the next tier's column for two quarters in a row, after six months in your tier, to earn it.
$95,000 to $115,000 per year, paid as a salary. This seat is salaried and exempt from overtime. Nobody at Big Chief earns commission; the team shares in the profit together.
| KPI | How it's measured | Tier 1 · $95k | Tier 2 · $105k | Tier 3 · $115k |
|---|---|---|---|---|
| Team sold vs. goal | All reps' signed amounts ÷ the quarter's goal | 100% | 105% | 115% |
| Reps at standard | Design Consultants meeting their Tier 1 rows | 75% | 85% | 100% |
| Team close rate | Signed ÷ inspections run, all reps | 42% | 45% | 48% |
| Team margin sold | Average margin on all signed jobs | At or above plan | At or above plan | At or above plan |
| New-rep ramp | Quarters for a new rep to reach Tier 1 (entered in Pulse) | At most 3 | At most 2 | At most 2 |
| Vehicle standard | Friday Vehicle Check done by the end of each Friday; no more than 1 miss a quarter (Company Vehicle Policy) | Pass | Pass | Pass |
Where this seat leads
Career path and your first 90 days.
Design Consultant (holding Tier 4 for two quarters) → Sales Manager → General Manager, when that seat opens.
Days 1 to 30
Ride along with every rep at least twice; lead the opportunity review from day 5; take over Wednesday training and Friday role play; draw every new RepCard territory; sign the vehicle driver agreement.
Days 31 to 60
A written development plan for each rep below Tier 1; two candidates in the recruiting pipeline; the Friday report every week.
Days 61 to 90
Run quarter-end rep tier reviews; team close rate and margin sold at or above Tier 1.
Is this you?
Who does great in this seat.
This seat fits you if
- You'd rather build ten top reps than be the top rep
- You coach with numbers, not hunches
- You like structure and hold yourself to it first
It isn't for you if
- You want to keep selling your own deals
- You'd rather avoid hard conversations about performance
What we look for
- 3+ years selling in-home (roofing, exteriors, remodeling, solar or similar) with a track record you can show
- At least 1 year leading, training or coaching other salespeople
- Comfortable running a ride-along on a roof and at the kitchen table
- Holds people to a written standard, kindly and every time
- Organized: every rep's pipeline has a next step and a date
- Valid driver's license and a driving record we can insure
Not this seat's job
- Carrying your own sales load or keeping deals for yourself.
- Building estimates, sending proposals, collecting deposits or scheduling jobs.
Every seat at Big Chief owns its own work. Anything outside your seat goes to the seat that owns it.
Benefits
Taking care of the people who take care of homes.
A company vehicle
A dedicated, wrapped Big Chief vehicle for work and your commute, with fuel, insurance and maintenance covered, under the Company Vehicle Policy.
Paid time off
0 to 2 years of service: 15 days per year. 3 to 5 years: 18 days per year. 6 to 9 years: 21 days per year. 10 or more years: 26 days per year.
Christmas break
The company closes from Christmas Eve through New Year's Day, and it is paid for everyone.
TableRock Health
Big Chief pays 100% of a TableRock Health direct primary care membership for every employee, spouse and dependent.
401(k)
A 401(k) through our PEO, with a 100% match on the first 4% you save.
Life insurance and disability
Company-paid $50,000 life insurance and short-term disability.
Profit share
A quarterly share of profit above plan.
The Better Life Fund
After 90 days we contribute $500 per year, after 2 to 4 years $1,000 per year, and after 5 or more years $2,000 per year toward your goals.
Paid training
Paid training on every system and process in your seat, plus a written agreement that spells out the job.
How hiring works
Six steps, and you'll always know where you stand.
- 01
Apply
About 5 minutes. Tell us about you and the seat you want.
- 02
Fit Assessment
About 15 minutes on how you like to work. It helps us match you to the right seat, even if it's not the one you applied for.
- 03
Phone call
A short call to answer your questions and ours.
- 04
Interview
At our Branson office, with the seat's manager.
- 05
Ride-along or working interview
See the seat for real, and let us see you in it.
- 06
Offer and seat agreement
Your offer comes with the written agreement for your seat: duties, schedule, KPIs and pay tiers.
Ready?
Apply for Sales Manager.
About 5 minutes for the application, then the 15-minute Fit Assessment. Read this page first: the application asks about it.
Protect the house once. Enjoy it for good.
We have several payment options. Split your project into easy monthly payments, or do it now and pay later.
Every Free Estimate includes a gift card to both Texas Roadhouse and The Social Birdy.