Open seat · Production · Branson, MO
Production Manager
Deliver every sold job on time, on budget and right the first time across every lane: roofing and gutters; siding, windows, doors and paint; decks and outdoor rooms.
- Pay
- $72k to $85k a year, by tier
- Type
- Full time · Exempt
- Reports to
- General Manager
- Vehicle
- Shared office vehicle when needed
Why this seat exists
What a great Production Manager does here.
The Production Manager delivers every sold job on time, on budget and right the first time, across every lane: Roofing & Gutters; Siding, Windows, Doors & Paint; Decks & Outdoor Rooms; and Paint & Stain.
- Reports to
- General Manager (the Owner until that seat is hired)
- Leads
- Production Coordinator, Field Manager (and through them every Superintendent), Service & Warranty Tech
- Works most with
- Estimator, Office Manager, subs and suppliers
- Hours
- 7:00 AM to 4:30 PM, Monday to Friday
Success looks like
- A median of 21 days or less from deposit to In Production.
- Actual margin at or above target on closed jobs.
- Callbacks at or under 4%, and 85% of jobs inside every production stage limit.
A day in this seat
Your daily schedule.
- 6:45 AMProduction board and Pulse's stage limits: today's starts, crews, deliveries and inspections.
- 7:15 AMLead the production huddle: every start, every open punch list, every problem with an owner.
- 8:00 AMMorning meeting. You lead Thursday's production meeting.
- 8:30 AM to 10:00 AMSchedule and capacity review with the Production Coordinator.
- 10:00 AM to 2:00 PMJob-site visits with the Field Manager, rotating through the lanes.
- 2:00 PMSubs and suppliers: pricing, lead times, returns, insurance certificates.
- 3:30 PMJob-cost check on jobs that finished.
- 4:15 PMTomorrow's starts confirmed, and zero overdue tasks.
The rhythm
Your week, month and quarter.
- Monday
- Three-week capacity plan by lane and crew
- Tuesday
- One-on-ones with the Production Coordinator and Field Manager
- Wednesday
- Sub scorecards and supplier lead times
- Thursday
- Lead the production meeting: schedule, punch lists, inspections, firm vs. flexible customers
- Friday
- Production report to the General Manager
- Monthly
- Sub reviews; every sub's insurance certificate current; a safety walk on three job sites
- Quarter end
- Tier reviews for your team; set the next quarter's Production plan with the General Manager
The job, step by step
Exactly what this seat does.
This is the same step-by-step list that goes in the Production Manager employment agreement, so there's never a question about what the job is.
01Production plan and capacity
- Two weeks before each quarter, set the Production plan (jobs that should reach Walkthrough) with the General Manager, and enter it in Pulse.
- Every Monday, build a three-week look-ahead by lane: signed jobs, start dates, crews and subs.
- A lane short on crews for the next three weeks: line up another vetted sub that week.
02The 7:15 AM production huddle
- Walk through today's starts, deliveries, inspections and walkthroughs.
- Every open punch list and every problem gets an owner and a time.
- Finish by 7:30 AM so crews roll on time.
03Stage limits
- Every morning, check Pulse for jobs over their limits: Pre-Construction 10 days, Ready to Schedule 7 days, Walkthrough 2 days.
- Each one gets a dated next step from the seat that owns it, today.
- The same seat over its limit two weeks running: coach that person.
04Subs
- Before a sub's first job: a signed agreement, a W-9, and current general liability and workers' compensation certificates on file. Check them every month.
- Work orders carry each sub's scope and price from the estimate. No work starts without one.
- Score every sub monthly on callbacks, punch items and on-time finishes. A sub below standard two months running gets a written warning, then is replaced.
- Approve sub payments only when the work order is Complete and the Superintendent has passed the quality checklist.
05Job cost and margin
- Every afternoon, check Actual Cost against Planned Cost on jobs that finished.
- Any job more than 2% over: write the cause on the job and the fix (estimate, order, field or sub), and bring it to Thursday's meeting.
06Callbacks
- Review every Service Request on a job within 90 days of its walkthrough.
- Find the root cause with the Field Manager, and change the quality checklist or the sub so it doesn't happen again.
07Safety
- Every crew on a roof uses fall protection, and every site is clean and safe at the end of each day.
- Report every injury or property damage to the General Manager right away, and write it up the same day.
08Weekly report
- Every Friday by 3:00 PM, send the General Manager: jobs started and finished vs. plan, signed-to-start days, jobs over stage limits, callbacks, jobs over cost and why, and next week's capacity.
Pay, tiers and how you're measured
Earn the next tier with your numbers.
Tier 1 · start
$72k
Tier 2
$78.5k
Tier 3
$85k
You start at Tier 1 ($72k) unless your offer letter says otherwise. Hold the next tier's column for two quarters in a row, after six months in your tier, to earn it.
$72,000 to $85,000 per year, paid as a salary. This seat is salaried and exempt from overtime. Nobody at Big Chief earns commission; the team shares in the profit together.
| KPI | How it's measured | Tier 1 · $72k | Tier 2 · $78.5k | Tier 3 · $85k |
|---|---|---|---|---|
| Signed to start | Median days from deposit collected to In Production, all lanes | At most 21 days | At most 18 days | At most 15 days |
| Actual margin | (Contract − Actual Cost) ÷ Contract on closed jobs | At or above plan | At or above plan | At or above plan |
| Callbacks | Company-wide | At most 4% | At most 3% | At most 2% |
| Stage limits met | Jobs within every production stage's limit (Pre-Con 10, Ready to Schedule 7, Walkthrough 2 days) | 85% | 90% | 95% |
Where this seat leads
Career path and your first 90 days.
Superintendent → Field Manager → Production Manager, or Production Coordinator → Production Manager. The next step is General Manager, when that seat opens.
Days 1 to 30
Walk every active job; learn the boards, work orders and stage limits; run the 7:15 huddle from week 2; check every sub's paperwork.
Days 31 to 60
Three-week look-ahead every Monday; sub scorecards running; lead Thursday's meeting.
Days 61 to 90
On pace for every Tier 1 number.
Is this you?
Who does great in this seat.
This seat fits you if
- You like building a production machine
- You want every job to come out the same way
- You lead with standards and checklists
It isn't for you if
- You'd rather swing a hammer than manage the schedule
- You avoid hard conversations with subs
What we look for
- 5+ years running residential construction or exterior production
- Has led superintendents, coordinators or crews
- Knows schedules, job costing and quality control
- Works from numbers: days to start, on-time finish, actual margin
- Calm under pressure with homeowners and subs
Not this seat's job
- Selling, pricing, or changing a job's scope without a signed change order.
Every seat at Big Chief owns its own work. Anything outside your seat goes to the seat that owns it.
Benefits
Taking care of the people who take care of homes.
Paid time off
0 to 2 years of service: 15 days per year. 3 to 5 years: 18 days per year. 6 to 9 years: 21 days per year. 10 or more years: 26 days per year.
Christmas break
The company closes from Christmas Eve through New Year's Day, and it is paid for everyone.
TableRock Health
Big Chief pays 100% of a TableRock Health direct primary care membership for every employee, spouse and dependent.
401(k)
A 401(k) through our PEO, with a 100% match on the first 4% you save.
Life insurance and disability
Company-paid $50,000 life insurance and short-term disability.
Profit share
A quarterly share of profit above plan.
The Better Life Fund
After 90 days we contribute $500 per year, after 2 to 4 years $1,000 per year, and after 5 or more years $2,000 per year toward your goals.
Paid training
Paid training on every system and process in your seat, plus a written agreement that spells out the job.
How hiring works
Six steps, and you'll always know where you stand.
- 01
Apply
About 5 minutes. Tell us about you and the seat you want.
- 02
Fit Assessment
About 15 minutes on how you like to work. It helps us match you to the right seat, even if it's not the one you applied for.
- 03
Phone call
A short call to answer your questions and ours.
- 04
Interview
At our Branson office, with the seat's manager.
- 05
Ride-along or working interview
See the seat for real, and let us see you in it.
- 06
Offer and seat agreement
Your offer comes with the written agreement for your seat: duties, schedule, KPIs and pay tiers.
Ready?
Apply for Production Manager.
About 5 minutes for the application, then the 15-minute Fit Assessment. Read this page first: the application asks about it.
Protect the house once. Enjoy it for good.
We have several payment options. Split your project into easy monthly payments, or do it now and pay later.
Every Free Estimate includes a gift card to both Texas Roadhouse and The Social Birdy.