Open seat · Sales · Branson, MO
Inside Sales
Own every lead from first contact to a booked inspection, plus every follow-up after the proposal. A fast-paced phone, text and email seat at the office, with 60 to 100 sales activities a day.
- Pay
- $40k to $50k a year, by tier
- Type
- Full time · Overtime-eligible
- Reports to
- Sales Manager
- Vehicle
- Shared office vehicle when needed
Why this seat exists
What a great Inside Sales does here.
Inside Sales owns every lead from first contact to a booked inspection, and every follow-up after the proposal. Estimates and follow-up are what keep reps out of the field, so they live here. Expect 60 to 100 sales activities a day: calls, texts, emails and videos.
- Reports to
- Sales Manager (the General Manager or Owner until that seat is hired)
- Works most with
- Design Consultants, the Estimator, the Data Admin, the Marketing Manager
- Hours
- 8:00 AM to 5:00 PM, Monday to Friday, at the office
Success looks like
- First contact on every new lead within 15 business minutes.
- At least 55% of company leads booked, and 85% of booked inspections run.
- Deposits collected within 3 days of signing.
A day in this seat
Your daily schedule.
- 7:45 AMOpen the Inside Sales board and your task list. Overnight website, QR and RepCard leads get handled first.
- 8:00 AMMorning meeting.
- 8:30 AMRun the opportunity review list with the Sales Manager and reps.
- 9:00 AM to 12:00 PMPower hours: new leads the moment they come in, booking, then the Proposal Sent and Nurture follow-up tasks due today.
- 12:00 PM to 1:00 PMLunch. Your cover answers new leads within 15 minutes.
- 1:00 PM to 4:30 PMCalls and texts, deposits on Signed jobs, insurance program tasks, and booking presentations.
- 4:30 PMTomorrow's appointments are all on the calendar with a Sales Rep set, every New Lead has its next touch dated, and you have zero overdue tasks.
The rhythm
Your week, month and quarter.
- Monday
- Sales and marketing meeting: last week's lead count, booked rate and show rate
- Tuesday
- One-on-one with the Sales Manager on your Pulse scorecard
- Thursday
- Production meeting: deposits and financing still open
- Friday
- Role play: phone and text scripts
- Every day
- 60 to 100 logged sales activities
- Monthly
- Inside seller belt; full Nurture list review with the Sales Manager
- Quarter end
- Tier review
The job, step by step
Exactly what this seat does.
This is the same step-by-step list that goes in the Inside Sales employment agreement, so there's never a question about what the job is.
01New Lead
- Leads arrive from the website form, QR codes, RepCard, phone calls and referrals. The website and RepCard Zaps create the job for you and email you about anything they couldn't fill in.
- Within 15 business minutes, call the homeowner. That's Follow-Up Call task. If it's a web or QR lead, send the text too.
- On the call, learn what they need and book the Initial Inspection on the right Design Consultant's calendar, using the Sales Manager's territory and calendar rules.
- Before you hang up: set the Sales Rep field, check Lead Source, add an Initial Inspection task at the booked time, and move the job to Initial Inspection Set.
- Not reached: the day-1 second call and the text template, then keep touching until booked (5 to 12 touches before the visit: calls, texts, video), and the text template on day 8.
- Not booked after 3 days of trying: move it to Nurture with the reason in a note.
Done when: the inspection is booked and the Sales Rep is set, or the job is in Nurture with a reason.
02Initial Inspection Set
- Confirmation and day-before messages go out on their tasks (the email template, the text template, the text template). Send them on time.
- No-show: complete "Rebook the initial inspection" and send the text the same day.
03Ready to Present
- When the Estimator finishes the proposal, you get "Book the presentation" with a 4-hour due time.
- Book it on the rep's calendar for the soonest time the homeowner can do, in person or by video.
04Proposal Sent follow-up
- Day 1: call to walk through the estimate and the payment options, and send the text.
- Day 8: decision call or visit, agree on a decision date, and send the text.
- Day 15: the email template. Day 22: the text template. Day 29: the text template, then read the reply and follow up.
- Log every answer and objection in a note, and tell the rep about anything they need to handle.
- No decision by day 14 and none coming: move the job to Nurture with the reason.
05Nurture
- Work every Nurture task on its day: the day-60 check-in call, day-75 text (consent only), day-120 email, day-225 text, day-240 call (refresh the estimate if prices changed) and day-270 email.
- When a homeowner is ready again, book the inspection and move the job back to Initial Inspection Set.
06Signed: the deposit
- "Collect the deposit; complete this task when it's paid": send the deposit request the day the job signs.
- Day 2 not paid: call, and send the text.
- Financed jobs: complete "Confirm the financing approval and any lender conditions" within 1 business day.
- Send the welcome messages (the email template, the text template).
- Make sure the rep's handoff form handoff is complete; the Data Admin finishes the Sold Job Packet and permits.
Done when: the deposit is collected within 3 days of signing.
07Insurance intake (MRP)
- Assignment Received: within 30 minutes, acknowledge the assignment in the carrier portal, check the parsed fields and call the homeowner using the JobNimbus form, and send the text. Confirm the inspection appointment before the program deadline (Westhill: 1 business day).
- Customer Contacted: book the inspection, assign the Design Consultant, finish the JobNimbus form, send the email template, and update the portal.
- Carrier Approved: complete "Complete the insurance inspection form section 9 and send the scope summary for signature," book the rep's signing visit within 2 business days, and send the text.
08Lost
- Set the Lost Reason on the job and send the email template, the same day.
Pay, tiers and how you're measured
Earn the next tier with your numbers.
Tier 1 · start
$40k
Tier 2
$45k
Tier 3
$50k
You start at Tier 1 ($40k) unless your offer letter says otherwise. Hold the next tier's column for two quarters in a row, after six months in your tier, to earn it.
Speed to lead counts from when the call, text or email task is marked complete, so mark it the moment you make contact.
$40,000 to $50,000 per year, paid as a salary. This seat is overtime-eligible: every hour over 40 in a week is paid at time and a half. Nobody at Big Chief earns commission; the team shares in the profit together.
| KPI | How it's measured | Tier 1 · $40k | Tier 2 · $45k | Tier 3 · $50k |
|---|---|---|---|---|
| Speed to lead | Median business-hours minutes from lead created to first contact (first call, text or email task done) | At most 15 min | At most 10 min | At most 5 min |
| Booked rate | Inspections set ÷ company-generated leads | 55% | 62% | 70% |
| Show rate | Inspections run ÷ inspections set | 85% | 88% | 92% |
| Deposits on time | Signed to deposit collected within 3 days | 85% | 90% | 95% |
| Nurture revived | Jobs moved from Nurture back to Initial Inspection Set, per month | 3 | 5 | 8 |
Where this seat leads
Career path and your first 90 days.
Inside Sales → Estimator → Lead Estimator.
Days 1 to 30
Learn the Inside Sales board, every TX and EM template, the JobNimbus form and the carrier portals; shadow the opportunity review; answer every new lead within 15 minutes from week 2.
Days 31 to 60
Run the opportunity review list; own all Proposal Sent and Nurture follow-up; 60 or more logged activities a day.
Days 61 to 90
On pace for every Tier 1 number, with zero overdue tasks every day.
Is this you?
Who does great in this seat.
This seat fits you if
- You like the rhythm of a busy phone day
- You get a kick out of turning a maybe into a booked appointment
- You like a clear daily target
It isn't for you if
- Talking on the phone most of the day would wear you out
- You'd rather be out in the field
What we look for
- Fast, friendly and persistent on the phone
- Organized: every lead has a next step and nothing slips
- Comfortable with volume: 60 to 100 calls, texts and emails a day
- Good with software (JobNimbus, phones, texting) and quick to learn
- Call center, appointment setting or inside sales experience is a plus
Not this seat's job
- Pricing, running inspections, building estimates, or scheduling production.
Every seat at Big Chief owns its own work. Anything outside your seat goes to the seat that owns it.
Benefits
Taking care of the people who take care of homes.
Paid time off
0 to 2 years of service: 15 days per year. 3 to 5 years: 18 days per year. 6 to 9 years: 21 days per year. 10 or more years: 26 days per year.
Christmas break
The company closes from Christmas Eve through New Year's Day, and it is paid for everyone.
TableRock Health
Big Chief pays 100% of a TableRock Health direct primary care membership for every employee, spouse and dependent.
401(k)
A 401(k) through our PEO, with a 100% match on the first 4% you save.
Life insurance and disability
Company-paid $50,000 life insurance and short-term disability.
Profit share
A quarterly share of profit above plan.
The Better Life Fund
After 90 days we contribute $500 per year, after 2 to 4 years $1,000 per year, and after 5 or more years $2,000 per year toward your goals.
Paid training
Paid training on every system and process in your seat, plus a written agreement that spells out the job.
How hiring works
Six steps, and you'll always know where you stand.
- 01
Apply
About 5 minutes. Tell us about you and the seat you want.
- 02
Fit Assessment
About 15 minutes on how you like to work. It helps us match you to the right seat, even if it's not the one you applied for.
- 03
Phone call
A short call to answer your questions and ours.
- 04
Interview
At our Branson office, with the seat's manager.
- 05
Ride-along or working interview
See the seat for real, and let us see you in it.
- 06
Offer and seat agreement
Your offer comes with the written agreement for your seat: duties, schedule, KPIs and pay tiers.
Ready?
Apply for Inside Sales.
About 5 minutes for the application, then the 15-minute Fit Assessment. Read this page first: the application asks about it.
Protect the house once. Enjoy it for good.
We have several payment options. Split your project into easy monthly payments, or do it now and pay later.
Every Free Estimate includes a gift card to both Texas Roadhouse and The Social Birdy.