Open seat · Production · Branson, MO
Field Manager
Make every Superintendent's jobs come out the same way: built right, on time, on budget, with no callbacks.
- Pay
- $62k to $75k a year, by tier
- Type
- Full time · Exempt
- Reports to
- Production Manager
- Vehicle
- Dedicated company vehicle
Why this seat exists
What a great Field Manager does here.
The Field Manager makes every Superintendent's jobs come out the same way: built right, on time, on budget, with no callbacks.
- Reports to
- Production Manager (the General Manager or Owner until that seat is hired)
- Leads
- Every Superintendent
- Works most with
- Production Coordinator, Service & Warranty Tech, subs
- Hours
- 7:00 AM to 4:30 PM, Monday to Friday. You attend the 7:15 AM huddle daily and the 8:00 AM meeting on Thursdays
Success looks like
- Callbacks at or under 4% across every Superintendent's jobs.
- 85% of jobs finished within their estimated build days, and 80% within 2% of Planned Cost.
- Jobs completed at or above the quarter's production plan.
A day in this seat
Your daily schedule.
- 6:45 AMEvery My Jobs board: today's starts, jobs mid-build, and walkthroughs.
- 7:15 AMProduction huddle.
- 7:45 AM to 3:30 PMSite rotation: start-day audits, mid-build quality checks, and pre-walkthrough checks. Every active job gets at least two visits a week.
- 3:30 PMRead the day's Daily Job Logs and photos, and answer every Superintendent question.
- 4:15 PMTomorrow's sites planned, and zero overdue tasks.
The rhythm
Your week, month and quarter.
- Monday
- Superintendent assignments for the week with the Production Coordinator
- Tuesday
- One-on-one with each Superintendent on their Pulse scorecard
- Wednesday
- Sub quality scores to the Production Manager
- Thursday
- Production meeting
- Friday
- Report to the Production Manager; your Friday vehicle check
- Monthly
- Quality-checklist training for the Superintendents, one lane at a time; a safety walk on every active site
- Quarter end
- Tier reviews for the Superintendents
The job, step by step
Exactly what this seat does.
This is the same step-by-step list that goes in the Field Manager employment agreement, so there's never a question about what the job is.
01Assign the Superintendents
- Every Monday, match each scheduled job to a Superintendent by lane and load, with the Production Coordinator.
- Check each job's Superintendent field and assignee are set, so it shows on their My Jobs board.
02Site audits
- Start day: Build Day One is complete before any work starts, materials match the order, the site is protected, and the crew has fall protection.
- Mid-build: walk the lane's quality checklist with the Superintendent. A failed item gets fixed before the crew moves on.
- Before the walkthrough: any job with more than 3 punch items gets your own check before the homeowner sees it.
- Write every audit result as a note on the job, with photos.
03Callbacks
- For every Service Request within 90 days of a walkthrough, find the root cause with that Superintendent within 2 business days.
- Fix it in the quality checklist, the sub, or the Superintendent's training, and tell the Production Manager.
04Field cost and the plan
- Every week, review jobs that went more than 2% over Planned Cost with their Superintendent: the cause and the fix.
- Track jobs reaching Walkthrough against the quarter's production plan, and flag a shortfall to the Production Manager by mid-quarter.
05Coach and cover
- Train every new Superintendent on the quality checklists for their lanes within 30 days, and initial the training log.
- When a Superintendent is out, run their jobs using the Superintendent tab's steps.
Pay, tiers and how you're measured
Earn the next tier with your numbers.
Tier 1 · start
$62k
Tier 2
$68k
Tier 3
$75k
You start at Tier 1 ($62k) unless your offer letter says otherwise. Hold the next tier's column for two quarters in a row, after six months in your tier, to earn it.
$62,000 to $75,000 per year, paid as a salary. This seat is salaried and exempt from overtime. Nobody at Big Chief earns commission; the team shares in the profit together.
| KPI | How it's measured | Tier 1 · $62k | Tier 2 · $68k | Tier 3 · $75k |
|---|---|---|---|---|
| Callbacks | All Superintendents' jobs | At most 4% | At most 3% | At most 2% |
| On-time finish | All Superintendents' jobs | 85% | 90% | 95% |
| Field cost | All closed jobs within 2% of Planned Cost | 80% | 85% | 90% |
| Jobs completed | Jobs reaching Walkthrough ÷ the quarter's production plan (set under Monthly numbers) | 100% | 105% | 110% |
| Vehicle standard | Friday Vehicle Check done by the end of each Friday; no more than 1 miss a quarter (Company Vehicle Policy) | Pass | Pass | Pass |
Where this seat leads
Career path and your first 90 days.
Superintendent → Field Manager → Production Manager.
Days 1 to 30
Walk every active job with its Superintendent; learn every lane's quality checklist; sign the vehicle driver agreement.
Days 31 to 60
Two visits a week on every job; a root-cause write-up for every callback.
Days 61 to 90
On pace for every Tier 1 number.
Is this you?
Who does great in this seat.
This seat fits you if
- You want to lead the field, not just one job
- You like checklists and you use them
- You take callbacks personally
It isn't for you if
- You'd rather work alone
- You avoid holding people to a standard
What we look for
- Superintendent or field leadership experience in roofing or exteriors
- Knows quality across trades and can spot a miss on site
- Coaches superintendents with checklists and numbers
- Comfortable on ladders and roofs
- Valid driver's license and a driving record we can insure
Not this seat's job
- Selling, pricing, ordering, or scheduling.
- The Production Coordinator owns dates.
Every seat at Big Chief owns its own work. Anything outside your seat goes to the seat that owns it.
Benefits
Taking care of the people who take care of homes.
A company vehicle
A dedicated, wrapped Big Chief vehicle for work and your commute, with fuel, insurance and maintenance covered, under the Company Vehicle Policy.
Paid time off
0 to 2 years of service: 15 days per year. 3 to 5 years: 18 days per year. 6 to 9 years: 21 days per year. 10 or more years: 26 days per year.
Christmas break
The company closes from Christmas Eve through New Year's Day, and it is paid for everyone.
TableRock Health
Big Chief pays 100% of a TableRock Health direct primary care membership for every employee, spouse and dependent.
401(k)
A 401(k) through our PEO, with a 100% match on the first 4% you save.
Life insurance and disability
Company-paid $50,000 life insurance and short-term disability.
Profit share
A quarterly share of profit above plan.
The Better Life Fund
After 90 days we contribute $500 per year, after 2 to 4 years $1,000 per year, and after 5 or more years $2,000 per year toward your goals.
Paid training
Paid training on every system and process in your seat, plus a written agreement that spells out the job.
How hiring works
Six steps, and you'll always know where you stand.
- 01
Apply
About 5 minutes. Tell us about you and the seat you want.
- 02
Fit Assessment
About 15 minutes on how you like to work. It helps us match you to the right seat, even if it's not the one you applied for.
- 03
Phone call
A short call to answer your questions and ours.
- 04
Interview
At our Branson office, with the seat's manager.
- 05
Ride-along or working interview
See the seat for real, and let us see you in it.
- 06
Offer and seat agreement
Your offer comes with the written agreement for your seat: duties, schedule, KPIs and pay tiers.
Ready?
Apply for Field Manager.
About 5 minutes for the application, then the 15-minute Fit Assessment. Read this page first: the application asks about it.
Protect the house once. Enjoy it for good.
We have several payment options. Split your project into easy monthly payments, or do it now and pay later.
Every Free Estimate includes a gift card to both Texas Roadhouse and The Social Birdy.